It’s a common, maddening story: a retailer anticipating higher demand for a product increases its order to a supplier. The supplier is thrilled to win the additional business, but their raw material vendor ends up missing a shipment deadline by a week, delaying production. While this one-week delay in production might seem minuscule, it forces […]
Digitizing purchase order (PO) management is a priority for the majority of retailers adapting to the pandemic and preparing for a fundamentally reshaped business environment in 2021 – more than 60 percent of retailers were already using an order management solution in 2020, and half of retailers plan to invest in order management in the […]
Looking back throughout history, we can easily point to any unprecedented occurrence as the driving catalyst for change. Think about 9/11. When we enter an airport today, we’re bombarded with long lines, extra thorough security screenings, and a feeling of anxiety that only subsides when you’re back on solid ground. Travel, whether it’s cross-country or […]
Being opaque isn’t always a bad thing. Leggings, red wine, bedroom curtains—the less we see through, the better. But that’s definitely not the case when it comes to the food we eat. In today’s culture, transparency is everything. Don’t think so? Stop and take a look around the next time you’re […]
With restaurants and bars shuttering doors across the country and communities from coast to coast forced into quarantine, people have been stripping grocery store aisles of every item possible. From meats, dairy, and produce, to bread, snacks, and canned goods—consumers continue to stockpile items in the wake of the coronavirus pandemic. But with crowded stores, […]
Remember playing with dominoes as a kid? You’d set them up, either in a straight line or a windy path, and with a gentle push of a game piece, the whole configuration would collapse. I’m sure you’re picturing it now, all the dominoes toppling over in sequence, one after the other after the other until […]
“Think you’ve got what it takes to be a part of The Voice 2020? Then you’re in luck, because we’re looking for some brand-new talent to take to the stage!” Well, even though it might not be associated with the popular singing competition, the Voice of the Customer does, in fact, share some […]
How quickly do your eyes roll when you hear the word “branding” in conversation? Instantly, is what I’m guessing. That’s because the term is so overused in the workplace, it’s transcended corporate world and entered the zeitgeist of popular culture. Just take a look at people’s LinkedIn or Instagram headlines: “Web Copywriter/Scrabble Champ,” “Talent Acquisition […]
The retail community constantly grapples with its ability to respond to market trends and customer needs as quickly and efficiently as possible. This same challenge exists in the worlds of business and technology, which means retailers should take a cue from either industry if they want to be more agile in fast-paced markets. […]
Time is a valuable resource. With everything going on in our lives—work, family, kids—it’s tough to carve out a little of that sweet, sweet freedom for yourself. It’s the same reason you choose to stay in bed on Black Friday instead of battling bargain-hungry crowds down at the mall. It’s also the reason you miss […]