AMERICAS

Content and Product Marketing Writer

Position Summary:
We are looking for an experienced Content and Product Marketing Writer. This person will be in charge of creating content for Bamboo Rose, including blogs, product overviews, web copy, videos, case studies, white papers, industry reports, and more. The ideal candidate is a self-starter with an exceptional eye for detail, a passional for retail and technology, a grammar and spelling perfectionist, and must be comfortable working with several different cross-functional teams.

Responsibilities:

  • Clearly and succinctly explain Bamboo Rose’s technology and features
  • Create engaging and intelligent copy for our marketing and sales collateral, including:
    • Customer case studies
    • Blog posts
    • Emails
    • Social media campaigns
    • White papers and reports
    • Data sheets/product overviews
    • Educational how-tos
    • Website copy (product pages, landing pages)
    • Sales collateral
    • Brand assets
    • RFPs
    • Product releases
  • Manage all steps of writing projects, from understanding project objective and information gathering to content development, review, and editing
  • Ensure that all content is on-brand, consistent in terms of style, quality and tone of voice, and optimized for search and social promotion

Requirements:

  • 4-6 years of experience in product and solution marketing writing in technology, preferably B2B SaaS software
  • Outstanding communication skills—verbal, writing and collaboration, as demonstrated in the interview process
  • Track record of delivering results with speed and quality
  • Undergraduate degree with strong writing skills (or other major with experience in tech marketing)
  • A true passion for writing

Qualifications:

  • Experience in Retail technology, cloud, Saas software, product development software preferred
  • Good understanding of the above market spaces, including current trends and competitive dynamics
  • Amazing writing skills, and the ability to switch between instructional product and casual, blog-friendly styles
  • Meticulous attention to detail with outstanding proofreading, fact-checking, and editing skills
  • Ability to present complex technical concepts in a clear and compelling manner to target audiences
  • Feel comfortable speaking to customers/users and conducting interviews
  • Detail-oriented and deadline-driven, with very strong project management and organizational skills
  • Familiar with best practices for content marketing and SEO
  • Demonstrated ability to understand target prospect/customer persona, and tailor message for that particular audience
  • Team player with outstanding communication skills and a hands-on, roll-up-your-sleeves work ethic
  • Comfortable juggling multiple projects and aggressive deadlines
  • Creative with a healthy sense of humor
  • Bachelor’s degree in Journalism, Communications, or related field

Please include your writing samples/portfolio in your application.

Sr. Customer Success Manager

Charleston, SC

Position Summary:
At Bamboo Rose Customer Success Managers (CSMs) are responsible for driving user enablement, adoption, and helping customers realize ongoing business value from our products. CSMs work alongside customers to understand their specific needs and coach them on the best ways to use the Bamboo Rose Platform to solve them.

The CSM is will build and leverage industry expertise to coach, consult, and coordinate with clients to maximize usage of our products. The CSM will gain product expertise and focus on helping our clients continually improve their product adoption and ROI.

As a Senior CSM, you will be responsible for coaching existing team members in Customer Success (CS) best practices and working to create and refine existing CS best practices at Bamboo Rose.

Key Functions and Responsibilities:

  • ROI-focused quarterback for a select portfolio of enterprise customers.
  • Drive usage, adoption and value realization in order to meet or exceed adoption and net retention targets by executing on Success Plans, playbooks, and Customer Journey
  • Strategize and partner with customers to secure executive visibility of Optimizely business results
  • Develop account plans in partnership with account teams (Account Executives, marketing, services, partners, etc.) to drive product adoption, satisfaction and expansion opportunities
  • Work cross-functionally with strategic and technical colleagues to accomplish customer goals
  • Identify patterns preemptively to improve the organizational usage and adoption of the Bamboo Rose platform
  • Engage with product team to translate customer feedback into product requirements.
  • Passionate about the customer experience and committed to being your customers’ advocate
  • Ruthless prioritization to maximize the effectiveness of your time
  • Owning user enablement through training sessions and management of overall engagement plan

Required Qualifications:

  • 5+ years experience in:
    • A customer-facing success, account management or strategic consulting role or
    • Similar experience on a training team
    • SaaS experience a benefit
  • Leadership/coaching experience in current or previous positions
  • Strong presentation skills and experience with groups of all sizes
  • Strong relationship skills, supported by strategic consulting skills and technical curiosity
  • Hunger to do the best work of your career in this role
  • Strength in project management and experience leveraging internal resources and stakeholders to execute against deadlines within a complex organization
  • Ability to build trust and communicate effectively with C-Suite, VP, and Director-level contacts, along with day-to-day users of the software
  • Ability to travel to client site (roughly 40% travel required)

Senior Implementation Consultant

All

Senior Implementation Consultant

Position Summary:

The Senior Implementation Consultant will partner with Bamboo Roses’ customer key business users and IT organizations to design and implement value-added business solutions.

Key Functions and Responsibilities:

  • Provide Bamboo Rose software expertise to customers and implementation partners.
  • Provide best-practice input in the definition of customer’s “to-be” business processes.
  • Prepare for and conduct conference room pilots for customers, demonstrating the capabilities of the Bamboo Rose Merchandise Lifecycle Management suite.
  • Configure the MLM application to support the customer’s business processes.
  • Work closely with customer and implementation partner team members in the definition and execution of test scripts.
  • Monitor project progress relative to assigned tasks and communicate progress regularly to Bamboo Rose team or implementation partner project manager.
  • Work with Bamboo Rose design, development and quality assurance teams to ensure the customer’s software solution needs are met.
  • Prepare process, installation, operating procedure and user/trainer training documentation.
  • Support the delivery of end user and train-the-trainer training sessions.
  • Update and maintain project documentation and project folders in a timely manner.
  • Develop relationships with clients and internal resources.
  • Accurate and timely administrative reporting (time, forecasts)
  • Track and maintain required billability % and proactively address issues with reporting manager.

Required Qualifications:

  • Bachelors in Computer Science, Engineering or related field
  • 3-5 years system implementation experience within the supply chain arena
  • Retail/consumer products experience (business or information technology)
  • Excellent written and verbal presentation skills
  • Ability to work effectively at all organizational levels
  • Strong and demonstrated analytical skills
  • Ability to travel up to four days/week

 

Sr. Implementation Consultant (#968793E)

Boston, MA

Position:         Sr. Implementation Consultant (#968793E)

Location:        Boston, MA

Job Duties:

Provide Bamboo Rose expertise to customers in the apparel retail industry and implementation partners. Provide best-practice input in the definition of customer’s “to-be” business processes. Prepare for and conduct conference room pilots for customers, demonstrating the capabilities of the Bamboo Rose Trade Engines and marketplace product suite, especially for the apparel and retail industry. Configure the Trade Engines application to support the customer’s business process in the apparel industry. Work closely with customers and implementation partner team members in the definition and execution of test scripts. Monitor project progress relative to assigned tasks and communicate progress regularly to Bamboo Rose or implementation partner project manager. Work with Bamboo Rose design, development and quality assurance teams to ensure the customer’s software solution needs are met for pricing, merchandising, data management and market share objectives. Prepare process, installation, operating procedure and user/trainer training documentation. Support the delivery of end user and train-the trainer training sessions so that customers could utilize the software in the retail industry setting. Update and maintain project documentation and project folders in a timely manner. Develop relationships with clients and internal resources. Accurate and timely administrative reporting (time, forecasts). Track and maintain required billability percentage and proactively address issues with reporting manager.

Position requires up to 50% domestic travel.

Requirements:

Position requires a Bachelor’s degree or foreign equivalent in Computer Science, Engineering (any field), Information Technology, or a closely related field. Also requires knowledge of information systems management and data analysis.

Please Reference Job Number 968793E when sending resumes. Please mail resumes to: HR, Bamboo Rose LLC, 17 Rogers St., Gloucester, MA 01930.

Implementation Manager (#644697E)

Boston, MA

Position:         Implementation Manager (#644697E)

Location:        Boston, Ma

Job Duties:

Provide Bamboo Rose software expertise to customers and implementation partners. Responsible for defining assumptions and requirements, project scoping, and managing customer relations throughout the entirety of the project. Ability to interface with users at all levels of the organization to make recommendations which will assist teams so that projects can be delivered on time and within budget. Anticipate problems and recommend innovative solutions. Act in a Services Manager capacity for assigned Customers, providing an ‘enhanced’ customer service experience, during active engagements, as well as after projects are compete. Manage project team members (customer and Bamboo Rose consultants). Proactively manage expectations with colleagues, users, clients and partners. Prepare for and conduct conference room design sessions for customers demonstrating the capabilities of the Bamboo Rose product suite suite. Configure Bamboo Rose software to support the customer’s business processes. Evaluate customer requests for product enhancements; work with the product team to determine feasibility, cost and time required, compatibility with current systems and retail industry best practices. Prepare process, installation, operating procedure and user/trainer training documentation. Delivery of end user and train-the-trainer training sessions. Maintain strategic relationships with Customer IT management teams to provide guidance on Industry trends, and to guide them on Retail Industry’s best practices. Act as Coach and annual reviewer to assigned Consultants and Sr. Consultants. Provide accurate and timely project reporting (status, dashboard, financials). Provide accurate and timely administrative reporting (time, forecasts). Track and maintain required billability percentage and proactively address issues with reporting manager.

Position requires up to 50% domestic travel.

Requirements:

Position requires a Master’s degree in Computer Science, Engineering (any field), Information Technology, or a closely related field. Also requires knowledge of inventory and supply chain management.

Please Reference Job Number 644697E when sending resumes. Please mail resumes to: HR, Bamboo Rose LLC, 17 Rogers St., Gloucester, MA 01930.

Senior Implementation Consultant

All

Position:         Sr. Implementation Consultant

Location:        AMERICAS; EMEA; APAC; India

Job Duties:

Provide Bamboo Rose expertise to customers in the apparel retail industry and implementation partners. Provide best-practice input in the definition of customer’s “to-be” business processes. Prepare for and conduct conference room pilots for customers, demonstrating the capabilities of the Bamboo Rose Trade Engines and marketplace product suite, especially for the apparel and retail industry. Configure the Trade Engines application to support the customer’s business process in the apparel industry. Work closely with customers and implementation partner team members in the definition and execution of test scripts. Monitor project progress relative to assigned tasks and communicate progress regularly to Bamboo Rose or implementation partner project manager. Work with Bamboo Rose design, development and quality assurance teams to ensure the customer’s software solution needs are met for pricing, merchandising, data management and market share objectives. Prepare process, installation, operating procedure and user/trainer training documentation. Support the delivery of end user and train-the trainer training sessions so that customers could utilize the software in the retail industry setting. Update and maintain project documentation and project folders in a timely manner. Develop relationships with clients and internal resources. Accurate and timely administrative reporting (time, forecasts). Track and maintain required billability percentage and proactively address issues with reporting manager.

Position requires up to 50% domestic travel.

Requirements:

Position requires a Bachelor’s degree or foreign equivalent in Computer Science, Engineering (any field), Information Technology, or a closely related field. Also requires knowledge of information systems management and data analysis.

Please Reference Job Number 968793E when sending resumes. Please mail resumes to: HR, Bamboo Rose LLC, 17 Rogers St., Gloucester, MA 01930.

Director, Professional Services

All

Position Summary

The Director, Professional Services Organization will provide customers an exceptional level of customer service and support. The position will be responsible for customer-level delivery of services, which meet exceptional quality and exceed customer expectations, beyond specific project engagements.

Key Functions and Responsibilities

  • Oversee and manage services delivery, for assigned customers, across project streams and teams
  • Partner with Account Manager and support Account plans, including definition and support of sales activities
  • Identify opportunities for new projects: small engagements (configure changes, new features, training), mid-size (upgrades) or large engagements (implementation initiative)
  • Define assumptions and requirements, project scoping, and fees estimations as input to support SOWs
  • Meet with Bamboo Rose and customer team to review open issues and resolution plan. Coordinate internal team members to address issues
  • Understand and collaborate with customer on Bamboo Rose system plans – TSS fix pack, epacks or upgrades, migrations, hardware upgrades, software or other 3rd party component changes. Ready internal teams
  • Manage the delivery of customer engagements
  • Coordinate client requests for new features and functionality. Work with Product Design and contribute to the enhancement requirements database
  • Manage and communicate customer release plans, internally and with customers
  • Provide Bamboo Rose platform expertise to customers and implementation partners
  • Ability to interface with users at all levels of the organization to make recommendations which will assist teams so that projects will be delivered on time and within budget
  • Anticipate problems and recommend innovative solutions
  • Proactively manage expectations with colleagues, users, clients and partners
  • Maintain strategic relationships with Customer IT management teams to provide guidance on Industry trends, and to guide them on Retail Industry’s best practices
  • Act as Coach and annual reviewer to assigned Managers and Sr. Consultants
  • Accurate and timely project reporting (status, dashboard, financials)
  • Accurate and timely administrative reporting (time, forecasts)
  • Track and maintain required billability % and proactively address issues with reporting manager

Required Qualifications and Experience

  • Minimum of a Bachelor Degree, Masters or MBA preferred
  • 10+ years Implementation experience within the supply chain arena
  • Retail / consumer products experience required (business or information technology)
  • Strong executive presence and relationship skills
  • Excellent written and verbal communication, presentation and facilitation skills
  • Exceptional team building and leadership skills
  • Ability to coach, mentor and train
  • Project Management expertise
  • Self-starter, flexible, and have the ability to work with varying levels of management
  • Familiar with Java, XML, J2EE DB2, Oracle, Web Logic, SQL
  • Ability to travel up to four days/week

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Senior Java Developer

Boston, MA or Gloucester, MA

Position Summary

Bamboo Rose is seeking a Senior Java Developer to add to our growing team. Working on the creation of a cutting edge platform using Java technologies, you will have the opportunity to work for a global organization in an office with an entrepreneurial atmosphere. With an employee focused, results oriented work environment, we are committed to empowering our employees with the environment, autonomy and resources necessary to succeed.

As an employee at a firm experiencing significant growth, the Senior Java Developer will have significant opportunities for professional advancement as the company grows.

As a Senior Java Developer you will be responsible for building scalable web applications that are easy to use and maintain. You will be involved in finalizing product functional specifications, assembling technical specs and design documents, building applications and implementing solutions. The ideal candidate will be familiar with all stages of the software development life cycle.

Key Functions and Responsibilities 

  • Collaborate with team members to design, develop, implement, troubleshoot, support and enhance applications according to specifications and best practices
  • Develop and support projects by triaging problems, troubleshooting performance bottlenecks and implementing and/or suggesting alternatives, fixes or workarounds
  • Assist with maintenance and enhancement of documentation for company best practices, policies, and procedures
  • Manage, lead, or contribute to various sub-projects

Required Qualifications and Experience

  • Minimum of 3 + years overall development experience
  • A bachelor’s degree in Computer Science or related field
  • Web application development exposure
  • Expertise working with Java and Java based applications. (i.e., integrating their work on the front end with existing/separate Java development)
  • Strong overall working knowledge of Java
  • Strong understanding of CSS and its usage across all commonly used browsers
  • Perform browser level coding (CSS, JavaScript, DOM expertise)
  • Strong working knowledge of OOP design concepts and best practices
  • A dedication to teamwork and the delivery of quality application

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